This is an actual CV example of a Practice Manager who works in the Practice Manager Industry. ), Practical and extensive experience in business case development, Experience in managing budgets/effective resource management, Maintains established hospital and departmental policies and procedures, objectives, performance improvement program, safety, environment of care, management of information, and infection control standards, Selects, trains/orients, and assigns department staff (either directly or through subordinates) at each Clinic. Alerting team members to issues of quality and risk in relation to their work. Support them in harvesting and publishing best practices to broader field and partner teams. Operations manager resume sample View this sample resume for an operations manager, or download the operations manager resume template in Word. Will often be expected to coordinate and lead tours of this new, innovative practice, Oversees all the billing policies. a plus, Experience delivering streaming technologies (Windows Media, Macromedia Flash, Real/Helix, Apple QuickTime) in the enterprise or B2C, including encoding, server technologies, client and server playlists/metafiles, custom media player creation, DRM a plus, Working knowledge of the full software development life, Supports the various disciplines involved in the care of the patients in the departments, Maintains regular communication with physicians, nurse practitioners, nurses and clinicians within the practice and other staff involved with the departments, Ensure services are meeting patient care objectives established by the medical director, Address patient satisfaction concerns for the practice under the Manager's control in a timely and constructive manner, Directs operations for the departments to ensure staff are meeting demand of patients and compliance with service standards, Manage all personnel in the department including hiring, training/orientation, performance appraisals, discipline, amending job descriptions when required, scheduling and assignment of clinical staff, Obtain and adjust benchmark staffing levels as necessary. Assure that physician schedules are maintained to maximize physician time to assure all patients are seen that require care, Assist in the due diligence, practice valuations, contract negotiations and staffing as required. Initiates new methods of achieving clinic standards. Additional course funding - for clinical practice managers; Opportunity to meet regularly with your area manager, operations team and director for work purposes and social events Start your job search with 175,000 live UK vacancies on award-winning CV-Library. Participates in implementation of clinical and research programs by working directly with patients and their families. Participates in development and evaluation of departmental policies and procedures. Register your CV and find local jobs near you today! Works with the billing service and through office protocols to maximize billing turnaround and accuracy. School name       –  Subjects / Grades          Study Dates. Conforms to the confidentiality policy of Steward Medical Group, Minimum Education: Bachelor's degree of equivalent, Minimum Experience: Two to five years of practice management experience in a health care setting, Supervisory experience, billing and financial management experience required, Must be proficient in Microsoft Office, Athena and eCW experience preferred, Ability to speak, read and comprehend the English language fluently required, Strong interpersonal communication, managerial and organizational skills required. Must remain calm and react effectively during situations. Prepares management reports as requested, Facilitates the conversion to Electronic Health Records, or other office data systems, and serves as a subject matter expert, Responsible for annual budget activities for the St. Joe's Medical Group practices. requirements, analysis, testing, and implementation and project reviews), Superior written and verbal communication skills; to include developing and presenting to executive level leaders, Effective at building and maintaining a resource network; demonstrated skills in building effective business consulting relationships and collaboration, Proven project management and problem solving and thought leadership skills, Developing project scope, goals and strategic plans for delivering company products and services to clients, Managing, recruiting, evaluating and mentoring a team of project managers and consultants, Managing and meeting engagement, booking and revenue targets, Identifying, developing and managing client relations, in addition to meeting with client management for project support and presentations, IT experience combined with outstanding leadership, communication, presentation, customer service, analytical and project management skills, Technical Emphasis: Finance background, planning systems implementation (Anaplan, TM1, Hyperion, others), Outstanding English communication skills (verbal and written) with an ability to communicate with internal and external customers and all levels of management. Direct Reports: 4-6 Indirect Reports: None, Has full responsibility for planning, monitoring and managing department budget, High School diploma or GED required. Collaborates with the Director, physicians, and site staff, using open dialogue, to identify and resolve customer service issues and complaints through the use of appropriate communication techniques. Maintain effective communication with providers and staff; conducts monthly meetings with providers and staff. requirements, analysis, testing, and implementation), Demonstrated expert skill level in assigned practice area (including general practice, methodology, tools and processes), Superior written and verbal communication skills including executive level presentations, Expert level project management and problem solving skills, 4+ years experience in a consulting role with an emphasis within the assigned practice area, Managing expectations and delivery against priorities of various stakeholders within countries, across Europe and WW, Regular interlocks with line of business leaders on results, hiring, resource deployment, Drive innovation and best practice sharing within the Campaign Enablement Practice, Ensure team members are active participants in the Practice Community, Work with other leaders across other Centers for best practices, governance and sharing for the optimization of process and timing, Have regular individual interactions and team meetings with the entire Campaign Enablement Practice Community, The manager should also work with the leaders of others practices at the Center to adopt / design / integrate processes to help plan and develop better campaigns, Align marketing automation practices / process to the new marketing operating model to support both high-volume, standardized campaign execution as well as high-value customized campaign execution, Help team members go above and beyond campaign execution into analysis of campaigns, testing and presenting it back to other marketing professionals, Audits computer systems to ensure that they are operating securely and that data is protected from both internal and external attack, Conducts security assessments to ensure adherence to customer specific security policy, procedures and industry standards, Monitors, evaluates, and maintains security systems according to industry best practices to safeguard internal information systems and databases, Assists with the review and definition of security requirements and reviews systems to determine if they are designed to comply with established standards, Investigates security violations and breaches; Prepares reports on intrusions as necessary, Reviews firewalls logs across the assigned area. May assist with the development and implementation of the physician compensation system. Demonstrated basic proficiency performing data entry (ACCESS, online and/or Excel), Minimum two years’ of formal work experience in a primary care setting, Minimum one year prior experience coordinating and developing provider schedules, Thorough knowledge of data management and documentation methods used in ambulatory care clinics, Thorough knowledge of the clinical and operational implications of medical billing practices including coding, billing systems and documentation requirements. Implements the approved business plan that identifies strategies, objectives, timetables, expected outcome and measures for assigned areas of responsibility. Communicates with physicians organizational initiatives, policies, and assists them in interpretation and working within organizational parameters, Planning: Organizes/budgets resources (people, equipment, materials) to deliver effective patient care. The Big Peg Supports and executes policies and procedures, Establishes strong leadership and credibility at the site by modeling behaviors that demonstrate service excellence to build a partnership between staff, physicians, patients and their families. This may include troubleshooting for office IT equipment and helping other team members to resolve technology problems, Responsible for the day-to-day management of office systems, equipment, supplies and facility, Assists with advertising and marketing support for client/prospect events and seminars. To be a successful candidate for the leading operations manager jobs, your resume will require some oversight, says resume … Serve as the escalation path for implementation projects, Review and update, if necessary, the process for managing TeleStaff implementations on a quarterly basis, Create a training and education plan to create professional services experts as quickly as possible. Allocates staff and monitors daily activity; assigns specific individuals to necessary tasks and sets priorities, Responsible for hiring administrative staff, performing annual evaluations and disciplinary action steps. invoicing, revenue recognition, reconciliation, etc), Five years’ experience working in an ambulatory care setting or, Requires knowledge of the administration of a physician office and the. If you have experience in a management … Ready to start with your Project Manager Curriculum Vitae? Identifies potential problem areas and proactively address issues, 5 years experience in one or all of the following: physician practice billing, coding, quality assurance and experience in relevant area for assigned department/care center/practice, 3 years of management experience also required. Presents information at monthly Networking Meetings as required and disseminates information from these meetings to physicians and staff, Maintains an optimal physical environment for the office and reports any unsafe conditions, inoperative equipment or other adverse conditions to the Patient Care Director and the appropriate department, Ensures compliance with all Steward Health Care Physician Network policies and procedures. Please click here and complete the contact form. Ensures policies and procedures of Banner Health, UA and UACOM are observed, Directly supervises all non-physician staff within the Practice. Demonstrated professionalism, Ability to operate under limited/minimal supervision, Series 63 & 65 or 66, Life, Accident, and Health licenses, Manage a portfolio of clients, starting at around £400k, and ensure that work is completed efficiently and with minimum fuss, Act as a training partner and mentor to assigned trainees, Take an active role in practice development activities to maintain and build relationships with new and existing clients, Take part in other ad-hoc exercises such as investigations, due diligence and other duties as required, Consider firm wide productivity and efficiency when planning jobs and assigning staff, Supervise, coach and develop junior members of staff within teams, on client premises and in the office, Bachelor’s Degree in business administration or health administration, 5–10 years of supervisory experience with a minimum of 2–3 years managing a primary care, specialty care, or ambulatory surgery practice, Excellent verbal and written communication skills, personnel and resources management skills, operations experience, team building and superior customer service skills, Outstanding judgment and decision making skills, Ability to handle multiple tasks simultaneously with ability to prioritize quickly, Experience working within a residency training facility, Demonstrate good judgment in solving problems as well as identifying problems in advance, and proposing solutions, A minimum of 8 years of experience is required, 9 to 11 years of experience in professional services delivery management is preferred, Experience in managing in a matrix environment, Program strategy: senior stakeholder engagement, prioritization of effort, and CRM roadmap development, Partner with business teams to extrapolate and refine requirements and provide leadership in the decision making process, Business requirements management & solution design: analyze business processes, recommend Salesforce solutions, provide leadership in the decision making process, Implementation planning: gap analysis, requirements definition, deployment planning, resource planning, end-user testing & training, Identify gaps between complex business processes and recommended Salesforce solutions which close the gaps, Establish, manage and assist the business teams in prioritization of Salesforce efforts (including training and user adoption) to drive a maximum return on investments, Platform oversight: configuration, data quality, reporting, release management, Program management: maintain high-end user adoption and productivity to maximize Key’s return-on-investment, Vendor management: oversight of vendor risk, cost & quality, Continuous improvement: be aware of industry & CRM trends, drive innovation and incremental improvement, 5 - 7 years of experience, with positions of increasing responsibility, Demonstrated ability to define business and system requirements, Demonstrated ability to turn data into business insight, Demonstrated ability to manage numerous complex priorities and to keep a multitude of stakeholders informed, coordinated, and high-performing, Demonstrated ability to manage people both directly and indirectly Preferred, Bachelor’s degree in Computer Science, MIS, or related. Register your CV … Must be resourceful in obtaining information when it is not readily available, Proficiency in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, and use of the Internet required, Demonstrated ability in project management and project implementation, Ability to work independently, resolve complex issues, and accept responsibility for major decision-making as it relates to the management and daily operations of the practices, Time-management, multitasking and the ability to function independently and effectively under the pressure of deadlines and schedules, Ability to communicate effectively with a broad range of healthcare personnel; wide range of departments, medical staff and individuals at all levels both within and outside the institution including patients and to channel information appropriately, Possess creativity, self-motivation, and excellent judgment for planning and implementing new policies/procedures, Must have ability to recognize problems, establish priorities and initiate appropriate responses, Demonstrated knowledge of human resources philosophies, Must be sensitive to and supportive of patients, families, and care-providers, Must demonstrate the ability to work in a diverse community and understand and relate to cultural needs, Demonstrates a thorough understanding of CPT and ICD-9 coding, and knowledge of medical terminology. and educates and assists staff in setting up billing procedures, including Common Procedure Terminology (CPT) and Internal Classification of Diseases (ICD9) training, Coordinates request of physicians and office staff at multiple sites in regards to patient activities and needs, Maintains responsibility for department inventory and physical environment, including safety of patients, staff and physicians. Manages support staff; organizes and oversees work schedules and assignments to meet operational needs. Oversee practice related regulatory, quality, and incentive programs. Candidate must be willing to entertain a flexible schedule to ensure coverage, MUST be able to cover evenings/weekends/holidays as needed, Minimum 2 years of practice management experience, BA/BS Degree (business and/or health care related), Experience in ambulatory healthcare operations, Knowledge in medical office policies, regulations, procedures, audits, and insurances, Previous neuroscience clinic management experience a plus, Must be a Nationally Certified Medical Assistant, Minimum 2 years’ supervisory/team lead experience in a medical office. Ensures compliance within the practice of the policies and procedures, Delegates responsibilities to staff and department supervisors as necessary, Maintains a working relationship with external contacts such as managed care representatives and hospital administrators, Ensures that all practice activities are in compliance with corporate, practice, local, state and federal laws and regulations, Oversees the management of staffing needs for the practice by ensuring the availability of properly trained personnel, Ensures practice compliance with legal requirements related to OSHA, EEO, TEFRA, ERISA, and Wage and Hour, Directs the preparation of information required by the Compliance Department and ensures that all staff is properly educated as directed by the Compliance Department, Responsible for monitoring, analyzing, assessing and communicating practice progress, Oversees the preparation of management reports as requested by the Medical Director or corporate personnel, Conducts appropriate performance evaluations and recommends merit increases, promotions, and disciplinary actions, Attends practice administrative meetings with physicians and Medical Director as required by the Medical Director, Oversees the development and coordination of new office locations and their needs as required, Ensures the coordination of payroll functions and personnel records. Ensures all staff is in compliance with HIPAA, 2 Assures compliance with NCQA, OSHA, CLIA, and/or other accrediting agencies, infection control, hazardous material and quality assurance standards, 10 Makes appropriate decisions regarding the hiring of new employees, performance evaluations, disciplinary issues, etc, 1 Completes evaluations thoroughly and on time, 2 Keeps employees informed of relevant concerns and new or changed policies or procedures during regular meetings, 12 Establishes procedures for security of documents, equipment, etc, 13 Has current/updated disaster plan for department and communicates this effectively to co-workers and physicians so they may know what to do in the event of a disaster, 1 Maintains compliance with applicable risk management safety programs and review safety and risk management policies and procedures on an annual basis, Sell AWS SaaS implementation engagements - present compelling proposals to help customers develop a modern cloud-based SaaS model to drive business results. Appropriate experience may be substituted for educational requirements, 3-5 years supervisory experience in practice management of multiple facilities with multi-specialty practices, Proven track record of managing practice revenue, Creates physician practice business structure and supervises development of implementation, Develops and implements plans for growth and expansion of practice size, Develops structure for a nation-wide physician practice enterprise, Directs and controls the activities of all non-physician staff, including recruitment, retention, employee development and employee relations, Develops, implements and maintains a successful system for physician scheduling, Oversees all Managed Care contracting for Physicians’ practice, Provides administrative report for the Department of Psychology in terms of all business operations, Develops and administers a successful physician compensation plan, Assures effective and appropriate coding, billing and collection activities, Prepares or supervises preparation of budgets, financial reports and other reports as needed, Bachelor of Science degree in Accounting or equivalent field. 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