Aims:• To encourage participants to communicate effectively in order to gather all the information available.• To encourage participants to think about how they communicate.• To encourage participants to work co-operatively to solve a shared problem. Really helpful tool to use in an interviewing skills course. Used it most recently with a group of leisure staff all at different levels in the organisation and everyone competed well. Notes:This exercise can be useful in any course on communication skills or presentation skills. Useful For:New trainers or those looking to build their skills and review challenges they might face or have faced. You'll Need:• Ideally, you will have breakout space for the teams to hold their discussions away from the other team(s). I used this module along with 'The ineffective Meetings' video and 'Meeting Costs - calculating the real cost of a meeting' as part of an in house Leadership Development Programme for a mixed group of 10 junior/middle managers and the response was fantastic. In future courses, I may have these discussions, before the exercise. It is possible to do this exercise outside, for example on a lawn. I used this alongside the module Building Rapport with Subordinates. )• A whistle or claxon to tell everyone to stop.• You will need a nice (indoor) space for participants to throw their balloons in the air and keep all the balloons airborne. I facilitate multi-disciplinary teams of healthcare professionals working in cancer care. Works very well to set expectations. Notes:This communication exercise is based on a logic puzzle. Notes:It’s best to run this exercise module without too much explanation. In total, allowing for discussion, we recommend allowing about 115 minutes for this module. At a Crossroads - Board Game for New Managers, At a Crossroads - Board Game for Trainers. It can even be used effectively to introduce equal opportunities/diversity training sessions. Notes:This exercise can be useful in any communication skills course or workshop, though it is particularly relevant in training that explores difficult conversations, decision making and negotiations. All in all, the exercise 'did what it said on the can' and I've been delighted with it. So we recommend that you encourage participants to use the lists of ‘good’ behaviours they generate to refer to when planning and then reviewing their performance in later role-play/simulation tasks. Group Size:This module can be used with groups of between 4 and 12 participants. You'll Need:Each participant will need to be provided with two cards. Position teams as far apart from each other as you can. I have had a high degree of success using Glasstap Case Studies and Exercises with a team of capable Directors and Senior Managers, however "Jess Blonde" confused them and they failed to grasp the key points, getting somewhat lost in the film world details. These Effective Communication Skills training course materials will help develop your participants communication skills and ensure they understand others, whilst getting their own message across clearly and in a way that fosters positive relationships. The first two modules must be run before this one. This can be used as an introduction to any training and particularly works well for people who don’t know each other really well. I was very vague about what was expected in the boat building activity and then immediately made myself unavailable. You'll Need:• Post-it notes and flipchart paper. Aims:• To give participants insight into the destructive nature of a blame culture.• To demonstrate the importance of empathy in conflict resolution.• To take participants on a journey from conflict to understanding and conflict resolution. Group Size:This game involves participants working individually (or in pairs) representing one of 3 or, ideally 4 tribes. Aims:• To understand the importance of setting clear performance objectives for team members.• To understand what makes an objective SMART. In pairs, delegates went through the cards discussing how they would deal with the pitfalls or discussing tips for ‘trampolines’. Skills and Behaviours Tested:Negotiation skills, communication, leadership, teamwork and collaboration, and problem solving. Powerful Communication - What Listeners Pay Attention To, Project Planning Part 3 – Communication Plan. This makes for more … Communication Skills Training materials, Activities, games and Course Modules. Aims:• This exercise is designed for the start of a team session that reviews the previous year; in particular what went well, what people struggled with and what they learnt from it. The complementary or crossed communications exercise was helpful, and again Even though communication skills are so important to success in the workplace, there are many individuals who find that there is a limit to their communication skills and that they seem to have reached a stumbling block in their progress. var google_conversion_id = 1055257147; A brilliant activity that I continue to go back to…. This module requires that participants are all involved in selling the same product or service and is not suited to open courses with participants from different organisations. There is a complete course agenda in Trainers’ Library that shows how you could do this. Having put the group into pairs the ones who gather the most points are the winners and we award small prizes/privileges etc. What I liked about it was that it could be run with almost no preparation – just print out the briefs, give them to the teams, and away they go. Customer Support: Again another valuable exercise. Happy Holidays - An Exercise in Customer Service. You'll Need:• A flipchart, pens and the handouts provided. Time:The exercise in this module can be completed in about 15 minutes. I look forward to running more sessions with this really fun and easy to adapt excercise. Some cards prompted lively group discussions, whilst others prompted some role play from some of the more enthusiastic participants! MMM Training Solutions offers customized effective communication skills training through our Communication Skills Training Materials. Notes:This module includes a simple quiz to help participants identify the behaviours they currently feel comfortable with. Aims:• To introduce participants to the Ladder of Inference.• To help participants understand how quickly we can leap to assumptions about other people, which in turn can harden into deep-rooted beliefs.• To understand how our beliefs impact on our communication with others. Quick, neat and did the job about making assumptions in people’s meanings and how to help get the best out of interviewees. I recognised this and reduced it to 30 minutes yet this was still too long and the learners felt that they got nothing from the exercise, other than demonstrating how clever they were! This exercise was used after the Behaviour Based Interview – What and Why exercise and helped them understand the types of questions they could use to drill down to get the information they want from candidates without leading them to the answers they want. In total, allowing for discussion and evaluation, we recommend allowing 60 minutes. I used this module alongside Part 1 self-awareness and Part 2 awareness of other and empathy when running a session with team leaders and deputy team leaders on Emotional Intelligence. Owlies were given a simple agenda. No-one is very surprised at their score. For the purposes of this exercise we've shortened the original email by removing a few of the more technical paragraphs. When looking for a go-to collection of communication skills training material, you will find a lot of options. Bob's Boats always, always gets the most amazing response. Trampoline cards for each game in play. For those working in environments where they didn’t feel they were getting any recognition – the first exercise proved difficult and they then wanted to have a ‘rant’. It can also be used on equal opportunities and diversity programmes, where it can be used to highlight a potential barrier to equal opportunities. Not all teams either listen or value other members' opinions. [email protected], PO Box 3150 The main lesson was that they need to test for understanding at more regular intervals when delivering training. We have also used this for train the trainer courses in terms of not training people properly. Notes:This module is designed to accompany the Glasstap film, ‘Why Do I Always Get Them?’. I found the exercise took about forty-five minutes. I sent the quiz to the delegates prior to my session, and asked them to complete this as pre-course work and bring it to the training. - Notes Supporting the Glasstap Film. Many people struggled to identify all the problems with it (is that a sign of the times regarding education?) When it came to the second group to present back, their spokesperson had still not returned and his colleagues assumed he had gone to the WC. It is very interactive for the participants and easy to identify with. You'll Need:• Whistles (one for each team).• A stopwatch. I have used it for a number of years as the opening exercise on various management programmes where the focus of the day has been effective communication. They really struggled to listen to all the information when it was being read out. I used this module in combination with my NLP background to discuss rapport and how the simple use of language can make a big difference to the ability to build successful relationships even over the phone. Everything you need to help participants improve their communication skills, covering things like effective questioning, active listening and effective use of skills such as summary and clarification. Found this exercise worked best with groups of people who were already quite well versed with giving and receiving feedback (most usually fairly experienced managers). In total, allowing for discussion, we recommend allowing about 100 minutes for this module. Group Size:This module is suitable for use with groups of up to about 20 participants. In total, allowing for discussion, we recommend allowing about 60 minutes for this module. All the scenarios contained in the cards are based on actual experiences faced by managers in their first year of managing a team. If you use the questions as a quiz rather than on a snakes and ladders board I find that it is easier to set up and more competitive as each team shouts out their team name before answering. You can make a difference, though, if you have the right approach, activities, and training materials. It was certainly a bit of an eye opener for the participants. This is definitely one that will be in my tool bag for many different situations! I did have to give them a couple of hints to get them on the right path to start with but they succeeded in coming up with right solution. I have now been using this exercise for about 10 months as part of the sales training induction for new outbound and inbound starters. You'll Need:• A counter for every team.• Dice.• A 'Pitfalls and Trampolines' game board and a set of Pitfalls cards and In this highly practical course delegates will learn: You can easily extend this course with Advanced Communication Skills to make a two-days course. I have used this for my training team with great effect. It is a quick and easy activity to get people talking and focus peoples minds. Concept, nature and significance of communication Process Lesson 2. Being able to clearly convey your message will keep trainees engaged and help them take in the information being presented. Notes:This module can be used alongside Land of the Nutritos in a diversity programme and as part of a programme on giving feedback or team working. It also works really well in getting participants to highlight their own areas for improvement without specifically looking at what they currently do. How can you read people through their body language and understand their motives better? It can be used with people who don't know one another at all, or who have met/worked together previously. It was a great way to build on the benefits of matching language with more work on relationships and how this can be achieved relatively easily within a conversation. Aims:• To identify key barriers to effective communication.• To explore why such barriers occur.• To identify 'good practice' principles that will help to avoid the barriers to effective communication identified. Notes:You may want to read the article ‘When Change Really Hurts’ by Sheila Williams, which is available in Trainers’ Library. It gave plenty of debate and discussion! I didn't give out the extra notes about the meeting itself, as these felt unnecessary. The exercise was good way of making the delegates think about conflict and how destructive it can be and help them to develop strategies in order to deal with it. Skills and Behaviours Tested:Telesales and telephone skills, customer service, communication skills, effective questioning, building rapport, creative thinking and problem solving. Useful For:Staff at all levels who are involved in negotiating but managers in particular. For example, that the dinner party was all organised but then the restaurant changed the tables available etc. After a couple of minutes they all started to discuss what was on their cards and established the tasks they were required to complete. Great simple introduction to Transnational Analysis, helping individuals see what their dominant ego state may be and how they communicate may influence a particular response. (See the module, What is Assertiveness?). In total, allowing for discussion, we recommend allowing 60 minutes to complete the module. If you have more than 15 in your group, split them into teams. I am planning to incorporate into our Communications Course as our staff got a huge benefit. During the role-play element it is advisable to select with care the people who will be receiving the different types of feedback. Really good activity! OK if you’re prepared to deal with this – and it certainly highlighted individual differences in the ‘need’ for recognition/strokes. parent and child states. My areas of problems are to do with conflict and being bullied into things, then doing it resentfully. It also helps individuals to understand how different people take in information in different ways, for example some people only come to life in this exercise when they are allowed to see the information written down in a visual format. Behavior Change in Hygiene and Sanitation guide”, “Building interpersonal communication skills manual” for UNICEF India, Global Handwashing Planner’s Guide and training materials on the handwashing campaign from Uganda. 'page_path': url I used the board game pack that I purchased, and whilst this did provide a nice visual to accompany the activity, the conundrum cards would have worked perfectly well without the board game if used as discussion topics. confusion about what the other team was doing, poor communication, competitive streaks coming to the surface, time wasting through lack of information sharing, too much focus on the task and not enough on the people etc. Aims:• To help participants understand their current use of assertive behaviour and identify areas for improvement. Tip: You can read more about preparing for a negotiation in our article, Essential Negotiation Skills . Aims:• To demonstrate the difference effective feedback can make to someone’s performance. Apart from me being able to put a slide up of Vicky Pollard, which made the group laugh, the activity was really well received. Notes:This activity is designed to be used as a conclusion to training around assertive behaviour. As a result, it also went way over time. I like your training material very much which I have used before and I have not been able to get the quality of content and graphics from other courseware providers like Training Course Material. The outcome is clear – the constraints etc are not – and they are not shared. Group Size:A minimum of 2 participants are required for this exercise. 2. Since the workshop involved telesales I felt it was important to talk about the impact of Body Language when we communicate and to illustrate how it is still important when selling over the phone. I have groups that were talking about this exercise months after they did it. The aim of this course is to minimise such misunderstandings. Great. Time:The exercise in this module can be completed within 10 minutes. I would use it over and over again. A key learning point was limiting the use of ‘why’ questions when we’re trying to get someone to open up; too soon or too often will potentially lead to defensiveness resulting in less trust and co-operation. Aims:• To help participants understand what their leadership (and followership) style is through physicalising part of the leadership process. - was aligned with the general workshop content (negotiation, understanding of needs and collaboration to reach a solution Vs aggression and conflict provoking tactics). I have enjoyed using products from Glasstap to date, however I'm sad to say that this one, Jess Blonde, did not work well with my group of 9 reasonably experienced negotiators today. It is suitable for all types of organisation, including public and charitable bodies. Notes:This module helps participants to understand what makes difficult conversations ‘difficult’ and encourages them to think about how they approach such conversations. Job Application 2 – Understanding Job Adverts, Job Application 4 – The Gentle Art of Writing a CV, Leaping to Assumptions - The Ladder of Inference, Pings and Dongs! I've used this activity twice: once as a leadership exercise and once for teambuilding (requiring only a slight change in emphasis on the debrief). Although not totally necessary, we think it would be helpful to run this session as part of a whole course looking at recruitment. Found this worked well. Aims:• To demonstrate the importance of body language in communication.• To identify the positive and negative signals we give off in conversation. Aims:• To consider what needs to be communicated when change is initiated.• To explore the need to convince those affected by change of the need for change and its urgency.• To consider methods that can be used to achieve buy-in to change programmes. The handouts played a vital role in unlocking the minds of those who participated. Time:This exercise will take about 10 minutes to complete. Time:The exercise in this module can be completed in about 50 minutes. In total, allowing for discussion, we recommend allowing 50 minutes to complete this module. }, The Communication Skills Training Materials offered by, What is Included in the Training Materials, Train the Trainer Art of Training Delivery, Fully Customisable Training Course Material: Description, Samples of Communication Skills Training Materials, The Philosophy Behind Effective Communication Skills Training Course, Extend This Course With The Following Training Resources, View sample communication exercise included in this course: Open versus Closed Questions, General Guidelines on Training Methodology. Part 1 looks at intra-personal intelligence - self-awareness and the ability to notice and regulate or manage our own emotional state or mood. 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